mySTORY

MAILER

Privacy Policy

Privacy Policy

Effective Date: March 23, 2026
Last Updated: March 23, 2026

This Privacy Policy explains how mySTORY Mailer (“mySTORY,” “we,” “us,” or “our”), a sole proprietorship operating at mystorymailer.com, collects, uses, discloses, and protects the personal information of visitors and subscribers (“you” or “your”) to our website and subscription services.

Please read this policy carefully. By using our website or subscribing to our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

  • Full name
  • Mailing address (required for physical delivery of your subscription)
  • Email address
  • Payment information (processed securely through third-party payment processors — we do not store your full payment card details)
  • Any communications you send us (such as emails or contact form submissions)

b. Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Pages viewed and time spent on pages
  • Referring website or link
  • Device type and operating system

This information is collected using cookies, pixels, and similar tracking technologies as described in Section 5 below.

c. Information from Third-Party Services

We may receive limited information from third-party services you use to interact with us, such as payment processors and analytics platforms. This information is governed by those third parties’ own privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your subscription orders and ship physical mailers to your address
  • To charge your payment method for your subscription
  • To send you transactional emails (such as order confirmations, shipping updates, and account notices)
  • To send you marketing emails and newsletters about the story, new seasons, and related updates — only if you have opted in
  • To respond to your questions, requests, and customer service inquiries
  • To improve and optimize our website and services using analytics data
  • To detect, investigate, and prevent fraudulent or unauthorized activity
  • To comply with applicable laws and legal obligations

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

a. Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including:

  • Stripe, Inc. — payment processing. Stripe’s privacy policy is available at stripe.com/privacy
  • PayPal Holdings, Inc. — payment processing. PayPal’s privacy policy is available at paypal.com/privacy
  • WooCommerce / Automattic, Inc. — e-commerce platform. Their privacy policy is available at automattic.com/privacy
  • United States Postal Service (USPS) and other shipping carriers — physical delivery of your subscription
  • Email marketing platforms — for sending newsletters and transactional emails
  • Google LLC — analytics services (see Section 5)
  • Meta Platforms, Inc. — advertising services (see Section 5)

b. Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests such as a court order, subpoena, or government inquiry. We may also disclose information to protect the rights, property, or safety of mySTORY Mailer, our subscribers, or others.

c. Business Transfers

If mySTORY Mailer is sold, merged, or transferred to another entity, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

4. Your Mailing Address

Because mySTORY Mailer is a physical subscription service, your mailing address is required to fulfill your subscription. We share your mailing address only with shipping carriers as necessary to deliver your mailers. We do not share your mailing address with any third party for marketing purposes.

If you need to update your mailing address, please contact us at info@mystorymailer.com as soon as possible. We cannot guarantee address changes will be applied before the next scheduled mailing.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device by a website to help it remember information about your visit.

a. Types of Cookies We Use

  • Essential cookies: Required for the website to function, such as maintaining your shopping cart or login session.
  • Analytics cookies: Used by Google Analytics to understand how visitors use our site. We use this information to improve our website. Google’s privacy policy is available at policies.google.com/privacy.
  • Advertising/tracking pixels: We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising. Meta’s data policy is available at facebook.com/privacy/policy.

b. Your Cookie Choices

Most web browsers allow you to control cookies through your browser settings. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout. You can manage your Meta ad preferences at facebook.com/ads/preferences.

6. Email Marketing and Communications

If you subscribe to our mailing list or opt in to marketing communications during checkout, we will send you emails about the story, new seasons, enrollment openings, and related updates.

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by contacting us at info@mystorymailer.com. Please note that even if you unsubscribe from marketing emails, you will continue to receive transactional emails related to your active subscription (such as shipping confirmations and billing notices).

7. Children’s Privacy

Our website and subscription services are intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided personal information to us, please contact us immediately at info@mystorymailer.com and we will take steps to delete that information.

We recommend parental supervision for users between the ages of 13 and 17.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include using secure HTTPS connections on our website and relying on PCI-compliant payment processors to handle payment card data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You provide personal information at your own risk.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide your subscription, comply with our legal obligations, resolve disputes, and enforce our agreements.

If you cancel your subscription, we may retain certain information (such as your purchase history and email address) for a reasonable period for legal and business purposes. You may request deletion of your personal information as described in Section 10.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. We honor the following requests from all users regardless of location:

a. Access

You may request a copy of the personal information we hold about you.

b. Correction

You may request that we correct inaccurate or incomplete personal information.

c. Deletion

You may request that we delete your personal information. Please note that we may be required to retain certain information for legal, accounting, or business reasons even after a deletion request.

d. Opt-Out of Marketing

You may opt out of marketing emails at any time as described in Section 6.

e. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, please contact us at info@mystorymailer.com.

f. How to Submit a Request

To exercise any of the rights above, please email us at info@mystorymailer.com with the subject line “Privacy Request.” We will respond within 30 days of receiving your request. We may need to verify your identity before processing your request.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. FTC Compliance and Endorsements

mySTORY Mailer complies with the Federal Trade Commission’s guidelines regarding advertising and endorsements. Any testimonials or reviews displayed on our website reflect the genuine experiences of our subscribers. Any material connections between endorsers and mySTORY Mailer will be clearly disclosed.

13. CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act. All commercial emails we send will:

  • Clearly identify mySTORY Mailer as the sender
  • Include a physical or valid mailing address
  • Include a clear and easy way to unsubscribe
  • Honor opt-out requests within 10 business days

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the “Last Updated” date at the top of this page. If we make material changes, we will notify you by email (at the address associated with your account) or by posting a prominent notice on our website prior to the changes taking effect.

Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

mySTORY Mailer
Email: info@mystorymailer.com
Website: mystorymailer.com
State of Operation: West Virginia, United States

This policy was prepared for mySTORY Mailer and is effective as of March 23, 2026.

Note: This document does not constitute legal advice. Consider consulting a licensed attorney for legal review.